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Free UK delivery when you spend £40 or more | We ship worldwide - duty and tax included
COVID-19 Update

COVID-19 Update

Wood Workers Workshop is open for online orders  and we are working hard to ensure deliveries continue as usual.  Our couriers continue to collect your orders from us daily and they operate no-contact deliveries. Due to the current conditions, deliveries may take a little longer than normal.

As an online retailer we are fully complying with Government guidelines and we’re doing all we can to keep our staff and customers safe. Our family run business is rurally based, and we operate a COVID secure environment to keep our warehouse staff safe. The showroom continues to remain closed to any visitors at this time. 

All of our staff who are able to work from home, are doing so, including Technical Sales and Customer Services. The best way to contact them for advice is via email on sales@woodworkersworkshop.co.uk

Please know we’re doing everything we can to help process your orders as quickly as possible, and we will keep you updated with the latest information. 

We appreciate your understanding and reassure you that we are available to fulfil your woodworking requirements and we thank you for your continued support.

FAQs

Can I order online?
Yes, you can order online as normal, and we still deliver as normal.

Is your showroom still open?
Our showroom remains closed for now, please check back here for the latest information.

Will my order take longer to get to me?
You will receive an email once your order has been dispatched with tracking information.

We are working hard with our delivery partners to minimise customer impact wherever possible. However, due to government restrictions and controls in place to reduce the spread of coronavirus, along with increased demand on the delivery network worldwide, you may experience a delay of up to 7 days longer than expected.  

We appreciate your patience and continued support in these difficult times and would ask if you please bear this in mind before contacting Customer Services.

Please see below for further information from our delivery partners:

https://www.royalmail.com/coronavirus
https://www.dhlparcel.nl/en/business/corona-europe
https://www.dpd.co.uk/content/products_services/service_updates.jsp

What precautions are your warehouses/couriers taking to prevent the spread of COVID-19?
As an online retailer we are fully complying with Government guidelines and we’re doing all we can to keep our staff and customers safe. Our family run business is rurally based, and we operate a COVID secure environment to keep our warehouse staff safe. The showroom continues to remain closed to any visitors at this time. 

Do you have a no-contact delivery process in place?
All of our couriers are operating no-contact deliveries.

I'm self-isolating or unwell, can I still get my delivery?
Yes, of course. Please let us know prior to dispatch and we can hold your order at our warehouse until you're ready to receive it. Please contact our Customers Services team via 
email to arrange.

Are you changing your returns policy/process during this time?
At this time, we don't want you to worry, we will give you plenty of time to book a return with us. Please contact our Customers Services team via 
email to arrange.

Are your Customer Services still open?
Yes, you can contact our Customer Services team via 
email.

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