Wood Workers Workshop is open for online orders and is fully stocked, and we are working hard to ensure deliveries continue as usual. Our couriers continue to collect your orders from us daily and they have introduced no-contact deliveries. Due to the current conditions, deliveries may take a little longer than normal.
As an online retailer we are fully complying with Government guidelines and we’re doing all we can to keep our staff and customers safe. Our family run business is rurally based, and we’ve put even more measures in place to keep our warehouse staff safe, including heightened hygiene procedures, staff rotas and social distancing. The showroom continues to remain closed to any visitors at this time.
All of our staff who are able to work from home, are now doing so, including Technical Sales and Customer Services. The best way to contact them for advice is via email on email@example.com
Please know we’re doing everything we can to help process your orders as quickly as possible, and we will keep you updated with the latest information.
We appreciate your understanding as the situation evolves and reassure you that we are available to fulfil your woodworking requirements and we thank you for your continued support.
Can I still order online?
Yes, you can still order online as normal and we can still deliver as normal.
Is your showroom still open?
We have made the decision to close our showroom for now, please check back here for the latest information.
I have placed an order what will happen to it?
If you have an order pending, we will still deliver it. You will receive an email once your order has been dispatched.
We are working hard with our delivery partners to minimise customer impact wherever possible. However, due to government restrictions and controls in place to reduce the spread of coronavirus, along with increased demand on the delivery network, you may experience a delay of up to 7 days longer than expected.
We appreciate your patience and continued support in these difficult times and would ask if you please bear this in mind before contacting Customer Services.
Please see below for further information from our delivery partners:
What precautions are your warehouses/couriers taking to prevent the spread of COVID-19?
As an online retailer we are fully complying with Government guidelines and we’re doing all we can to keep our staff and customers safe. Our family run business is rurally based, and we’ve put even more measures in place to keep our warehouse staff safe, including heightened hygiene procedures, staff rotas and social distancing.
Do you have a no-contact delivery process in place?
All of our couriers are operating no-contact deliveries.
I'm self-isolating or unwell, can I still get my delivery?
Yes, of course. Please let us know prior to dispatch and we can hold your order at our warehouse until you're ready to receive it. Please contact our Customers Services team via email to arrange.
Are you changing your returns policy/process during this time?
Over this period we don't want you to worry, we will give you plenty of time to book a return with us. Please contact our Customers Services team via email to arrange.
Are your Customer Services still open?
Yes, you can contact our Customer Services team via email over this period.