VAT & INVOICES
All prices listed on this site include VAT (Value Added Tax) at the prevailing rate, currently 20% in the United Kingdom. We're sorry that we don't have the facility to deduct VAT when charging for goods.
To obtain a VAT receipt, sign into and then click on your Account where you can view your order history and print out copy orders detailing VAT.
ADDITIONAL SHIPPING CHARGES
On rare occasions, extra shipping charges may apply when delivering to non-UK mainland and remote areas, and our Sales team will contact you on receipt of your order.
ORDERSAll orders are subject to acceptance and availability by us (Wood Workers Workshop Limited). If the goods ordered are not available, you will be notified by e-mail or phone straightaway and you will have the option either to wait until the item is available from stock or to cancel your order.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers. Any automated order confirmation which you receive does not amount to our acceptance of your order, and conclusion of the contract between us takes place when we (a) debit your credit/debit card or (b) dispatch the goods to you or commence the services, whichever is the latter.
We accept payment by Visa, MasterCard, Amex and Diners Club credit cards, Visa Debit cards, PayPal and Bank Transfer. We do not accept payment by pre-paid Credit Payment Cards or cheques
To view your Purchase history, sign into your account and then click on your Account where you can view your Purchase history and print out copy orders.
The products sold on the Wood Workers Workshop website are not for re-sale or distribution.
Please refer to our Terms and Conditions for further information.
You can buy gift cards and they are delivered electronically to the purchaser’s email address.
Our gift cards remain valid for 12 months .
Shop as usual on the website and then proceed to checkout. During checkout you’ll be asked to enter the unique code for each gift card you wish to use. After entering the gift card codes, your order balance will automatically be updated with credit to the value of the gift card(s). If there’s any balance to pay, you can use a debit or credit card in the usual way.
Any partial balance remaining on the gift card can be reviewed at any time by accessing the gift card button on the original delivery email.
We cannot exchange gift cards for cash.
Gift cards cannot be used for telephone orders and the unique code can only be used on the website.
Shipping - our service is free on orders over £85 and only £5.95 on orders under £85 within the UK Mainland, Northern Ireland, Highlands & Islands!
We aim to dispatch all orders placed before 2pm Monday-Friday on the same working day.
We do not process orders over the weekend or during Public Holidays, so if you place your order after 2pm on Friday, throughout the weekend or during a Public Holiday, we will send it to you on Monday or whenever business re-opens.
Standard UK Service is DPD Standard delivery, Royal Mail First Class or Tracked & Signed For and costs £5.95; we occasionally use other couriers for logistical reasons. Non-UK mainland and remote areas may take a little longer.
On rare occasions, extra shipping charges may apply when delivering to non-UK mainland and remote areas and our Sales team will contact you on receipt of your order.
UK Mainland, Northern Ireland, Highlands & Islands Delivery
For order values under £85, delivery is £5.95 and for orders over £85 delivery is free of charge.
UK Offshore Delivery
Channel Islands and Isle of Man - £19.95 on all orders
All European orders are subject to our Standard European Shipping Charge of £14.95.
Orders are sent using DPD Standard delivery, Royal Mail International Tracked & Signed For; we occasionally use other couriers for logistical reasons. Delivery times may vary – please allow up to 7 days depending on your region. We ship to the following countries:-
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
Norway & Switzerland
Standard Charge £19.95 on all orders.
If your country is not covered by these shipping options, please contact us to get a quote.
Collection from Wood Workers Workshop.
If you prefer you can collect your order from us at Wood Workers Workshop (by pre-arranged appointment, Mon-Fri 09:00-4:30) to save on delivery costs; please contact us to arrange.
Returning Unwanted Items
We hope that you're always delighted with your order, although we understand that there are occasions that you may want to return an item. If you aren't happy with your purchase, we'd be happy to refund or exchange it for an alternative item, if you return it to us within 14 days*
*Extended Returns for Christmas Gifts
To help our customers who want to buy Christmas gifts with confidence during November and December, we extend our Returns policy – any goods purchased from 15th November can be returned by 15th January for a refund - to give you a full 60 days to return unwanted items to us in their original condition and packaging.
To be eligible for a refund, your item must be unused and in the same condition that you received it and must also be in the original undamaged packaging.
To return goods that you don't want to keep, please email us within 14 days of receipt of the item:-
firstname.lastname@example.org or call us on +44 (0)1684 594683
We’ll give you a Return Merchandise Authorization (RMA) number. You will need to mark the RMA number on the outside of your returning package along with your contact details (please don't return unwanted goods without an RMA number).
The cost of returning unwanted items to us isn't eligible for a refund. Please return items safely and well packaged, and if returning them via Royal Mail, don't forget to get a Royal Mail Certificate of Posting.
Returning Faulty or Damaged Items
If your goods arrive damaged, are faulty or have been sent in error, please contact us within 14 days and we'll arrange an immediate refund or replacement to be sent out to you:-
email@example.com or call us on +44 (0)1684 594683We will make all the arrangements with you to replace the item and if required, return the faulty or damaged item back to us by courier or Royal Mail. We will supply you with a Returns Label to return your goods.
Please don't return faulty goods without contacting us first and obtaining a Returns Label as we are responsible for the cost of returning your faulty items to us, and will use the most cost effective way.
Please return items safely and well packaged, and if returning them via Royal Mail, don't forget to get a Royal Mail Certificate of Posting.Refunds (if applicable) Once your returned items is received and inspected, we aim to process your refund within 7 days of receipt. You will receive a confirmation email once your refund has been processed and your refund will be refunded back via your original method of payment (e.g., refunded to your Debit or Credit card or Gift Card).
Faulty items and Unwanted Items returned within 14 days will be refunded the total of the returned product including the original delivery costs.
Late or Missing Refunds (if applicable)
If you have received a Refund Notification email from us but haven’t received a refund yet, first check with your credit card company, PayPal or your bank account as there is often some processing time before a refund is completed. If you’ve done all of this and you still have not received your refund yet, please contact us at
Please send your product to:
Wood Workers Workshop Limited
The Threshing Barn
Upton upon Severn
Please return items safely and well packaged, and don't forget to get a Royal Mail Certificate of Posting for any goods you return to us.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
All information you give to our store; Wood Workers Workshop Limited is strictly confidential and will not be shared with any third party. We will only use any information collected about you in accordance with the Data Protection Act 1998. We promise not to sell or pass on your data to any other companies or third parties for marketing purposes.
All information collected from you about you, including your name, address, phone number, email address and credit card details will be used solely for the purpose of fulfilling your order and your contact details will only be shared with other necessary parties such as our delivery partners.
We will retain all your contact and order information on our database, apart from your credit card details, which are not held by us and we cannot access.
The information collected will only be used to process your order accurately and may be used to inform you of any offers or news from Wood Workers Workshop. It will not be used to inform you of any offers from any third parties.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY LINKS
When you click on links on our store, they may direct you away from our site (for example to a manufacturer’s website). We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
You can disable cookies through your web browser's settings at any time. For more information about cookies and instructions on how to adjust your browser settings, see the Internet Advertising Bureau website www.youronlinechoices.co.uk.
We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. Please bear in mind that disabling cookies may severely affect and limit the use of our website. Here is a list of cookies that we use.:-session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.).
shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com
Wood Workers Workshop is a website operated by Wood Workers Workshop Limited, a company registered in England and Wales with the Company No 8559592. Our trading address is:-
The Threshing Barn
Upton upon Severn
Terms & Conditions
This website is operated by Wood Workers Workshop Limited. Throughout the site, the terms “we”, “us” and “our” refer to Wood Workers Workshop Limited. Wood Workers Workshop Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you over 18 years of age.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL THIRD-PARTY TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example product reviews) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any local, national or international regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
It is our policy to guarantee all products sold by us are delivered in good condition and within the manufacturer's quality tolerances.
We offer a "no quibble" 12 month guarantee against defects in materials and workmanship of products for sale.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Wood Workers Workshop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Wood Workers Workshop and any parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, and is subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.