Delivery

Here’s everything you need to know about our delivery services, timescales, and what to expect after you order. 

UK Mainland Delivery Options 

Important information:

• Express Pre-Noon and Saturday services aren’t available to Northern Ireland, Scottish Highlands, Islands or remote postcodes — Express Next Day takes 2 days and other services may be slower.
• Large or heavy items may not qualify for Express Pre-Noon or Saturday delivery to your area — we’ll contact you if this applies.
• Click & Collect – Collection available after you receive “Ready for Pickup” email — most orders before 2pm are same day.

Same-Day Dispatch

• Orders placed before 2pm (Monday–Friday) are usually dispatched the same day.
• Orders placed after 2pm Friday, at weekends or on Bank Holidays will ship the next business day.
• During exceptionally busy periods such as Christmas, dispatch times may be extended — we will always work hard to ship as quickly as possible. 

Tracking

Once dispatched, you will receive a confirmation email with a tracking link so you can follow your parcel’s progress.

Click & Collect

• Orders before 2 pm are typically ready the same day. 
• You can collect as soon as you have received your “Ready for Pickup” email — please have your order confirmation email ready.
• Orders can be collected Monday-Friday 9:00am-4:30pm.

International Delivery

We ship worldwide to over 200 countries. All duties and taxes are calculated at checkout so there are no hidden costs. 

EU Business Customers

If you are an EU business who want to reclaim sales tax on your order, email sales@woodworkersworkshop.co.uk. We’ll provide a pro-forma invoice excluding taxes and duty, for payment in Sterling GBP (bank transfer only). You will be responsible for paying taxes, duty and fees when the order arrives at your country's border, and for reclaiming taxes in your own country. 

If you place an order online via our website, you will not be able to reclaim tax afterwards.  

Harvey Machines Delivery

After placing your order, Harvey UK will contact you to arrange a convenient delivery date. 

Harvey Machines are delivered kerbside by a single driver, and drivers are contracted to deliver to the outside of your premises or home. They will usually help you unload the goods and move them to your desired location, but they cannot unload very heavy items without assistance; please ensure someone is available to help unload.

UK Delivery - Remote & Offshore Postcodes

Deliveries to the following postcodes may incur a surcharge or take longer to arrive: 

AB, BT, DD, DG1–2, DG10–14, DG16, DG3–9, EH, FK1–21, G1–84, GY, HS, IM, IV, JE, KA1–30, KW1–17, KY, ML, PA20–50, PH1–50, PO30–41, TD1–15, TR 

We will notify you if your delivery address incurs additional cost before dispatch. 

Undeliverable or Refused Parcels

If a parcel is returned to us because: 

• the address provided was incorrect,
• delivery was refused, 
• the carrier was unable to deliver after multiple attempts, or 
• the parcel was held at a Royal Mail Sorting Office or a courier depot and not collected within their retention period, 

we will issue a refund for the cost of goods only. Delivery charges will not be refunded. 
 
We’re unable to automatically re-send undeliverable or refused parcels. If you would still like the goods, please place a new order through our website and we’ll dispatch it promptly. 

View our Refunds information 

Incorrect Addresses

If an incorrect or out-of-date delivery address is provided at checkout, and the parcel is delivered to that address, we are not responsible for its recovery or replacement.

Please ensure your delivery details are accurate whilst completing checkout — once dispatched, we cannot redirect parcels.

Age-Restricted Orders

Orders containing knives, bladed items or honing fluid will not be dispatched until we have completed our Age Verification process.

View Age Verification information