FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
You may cancel your order at any time before dispatch by contacting our Sales Team at sales@woodworkersworkshop.co.uk or by calling +44(0)1684 594 683.
If your order has already been dispatched, please refer to our Returns & Refunds Policy for details on how to exercise your statutory right to cancel within 14 days (under the Consumer Contracts Regulations 2013) or our 45-Day Hassle-Free Returns Policy.
If your cancellation request is received after dispatch, it will be processed as a return under the same policy.
Refunds for cancelled orders are processed within 7 working days and full details are set out in the Returns & Refunds Policy.
What if I want to speak to someone?
What if I want to speak to someone?
If you have any questions or need any help our team of technical experts are always on hand to give advice - you can email our Sales Team at sales@woodworkersworkshop.co.uk or call us on +44(0)1684 594683, Mon to Fri 9:00am to 4:00pm
Shipping
What countries do you ship to?
What countries do you ship to?
We ship worldwide to over 200 countries. All duties and taxes are calculated at checkout so there are no hidden costs.
How long will it take to receive my order?
How long will it take to receive my order?
UK Mainland Delivery Options
FREE UK Delivery Orders over £85 1–2 days
Economy Delivery 2–3 days
Standard Delivery 1–2 days
Express Next Day Next working day - orders placed by 2pm (Mon-Thurs)
Express Pre-Noon Next working day before noon - orders placed by 2pm (Mon-Thurs)
Saturday Delivery Saturday delivery - orders placed by 2pm Friday
Click & Collect Open for Collection: 9am–4:30pm (Mon–Fri)
Important information:
• Delivery to Northern Ireland, Scottish Highlands, Islands and other remote postcodes may take longer.
• Click & Collect - Collection available after you receive “Ready for Pickup” email — most orders before 2pm are same day.
International shipping:
Transit times depend on the products and destination (estimated at checkout).
Please see our Delivery page for more information.
Returns and Refunds
How do I return a product?
How do I return a product?
45 Day Hassle-Free Returns
You have 45 days from receipt of your order to return any unwanted item for a refund – giving you extra time and peace of mind.
Please see our Returns & Refunds policy for full details of how to return unwanted items, what to do if your items is faulty or damaged and when to expect your refund.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 working days from when we receive the item(s) into our warehouse.
Please see our Returns & Refunds policy for full details of how to return unwanted items, or what to do if your items is faulty or damaged.
Let customers speak for us
What customers think about the store
Store offers high-quality woodworking tools with excellent customer service. Fast delivery and secure packaging ensure products arrive safely. Tools are well-made, accurate, and reasonably priced. Customers praise the prompt responses and technical support. Pr...