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Customer Service

VAT & Invoices
All prices listed on this site include VAT (Value Added Tax) at the prevailing rate, currently 20% in the United Kingdom. We're sorry that we don't have the facility to deduct VAT when charging for goods. 

To obtain a VAT receipt, sign into and then click on your Account where you can view your order history and print out copy orders detailing VAT. 

Additional Shipping Charges
On rare occasions, extra shipping charges may apply when delivering to non-UK mainland and remote areas, and our Sales team will contact you on receipt of your order.

Orders
All orders are subject to acceptance and availability by us (Wood Workers Workshop Limited). If the goods ordered are not available, you will be notified by e-mail or phone straightaway and you will have the option either to wait until the item is available from stock or to cancel your order.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers. Any automated order confirmation which you receive does not amount to our acceptance of your order, and conclusion of the contract between us takes place when we (a) debit your credit/debit card or (b) dispatch the goods to you or commence the services, whichever is the latter. 

We accept payment by Visa, MasterCard, Amex and Diners Club credit cards, Visa Debit cards, PayPal and Bank Transfer. We do not accept payment by pre-paid Credit Payment Cards or cheques.

To view your Purchase history, sign into your account and then click on your Account where you can view your Purchase history and print out copy orders. 

The products sold on the Wood Workers Workshop website are not for re-sale or distribution.

Please refer to our Terms and Conditions for further information.

Gift Cards
You can buy gift cards and they are delivered electronically to the purchaser’s email address. 

Our gift cards remain valid for 12 months . 

Shop as usual on the website and then proceed to checkout. During checkout you’ll be asked to enter the unique code for each gift card you wish to use. After entering the gift card codes, your order balance will automatically be updated with credit to the value of the gift card(s). If there’s any balance to pay, you can use a debit or credit card in the usual way. 

Any partial balance remaining on the gift card can be reviewed at any time by accessing the gift card button on the original delivery email. 

We cannot exchange gift cards for cash. 

Gift cards cannot be used for telephone orders and the unique code can only be used on the website.